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Digital Expert (Dutch & English Speaking) - Edinburgh

Trendzer is a multi-national high growth company with offices in the UK and the Netherlands. As the market-leading provider of website, marketing and cloud services to SMEs, we work with thousands of companies - from small businesses who are ready to take their first steps online, to global brands and blue chips that are household names in the UK and overseas.

Brief Outline

Working within the Service Delivery department, the Digital Expert is responsible for guiding our customers through their online journeys, from conducting the initial design consultation all the way up to setting up their domains.

The key responsibilities within the role involve thoroughly discussing the website requirements and the services or products offered by the customers to enable the Design and Copy Experts to create a site that suits the business.

Main Duties and Responsibilities

Managing customer queries and being the point of contact for customers, via phone and email.

Taking ownership of everything related to the design consultation.

Setting up domains for customers once the site is built

  • Ensuring customers feel supported and cared for throughout the journey
  • Taking ownership of all client issues & complaints, recording these and managing through to resolution

Experience

  • An enthusiastic individual with a strong customer service ethos.
  • Dedicated to interacting with customers on a daily basis with the aim of resolving queries and a desire to deliver an outstanding customer experience
  • Previous customer service experience is essential

Qualifications and Skills

  • Excellent vocal and written communication skills are essential
  • Proven ability to manage and defuse conflict
  • Strong attention to detail
  • General PC skills and sound knowledge of Microsoft Office

Competencies

  • Results oriented
  • Influencing others
  • Team skills
  • Customer focus
  • Attitude & initiative

If you are interested in applying for this position, then get in touch - we’d love to hear from you. Email recruitment@trendzer.com.

Please include an up to date CV and use your cover letter to tell us why we should work together and what greatness you would bring. We can’t wait to hear from you!

The Trendzer team of experts
With our main European base in Edinburgh and operating internationally, we cover every stage of the SME's online journey.

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Stay ahead of the crowd with a Trendzer introduction bundle of Microsoft Office 365, smartphone app and a responsive, business website.

You'll benefit from our complete Managed Service. Experience first-hand how easily your customers can consume their web presence and fully integrated cloud apps under your brand.

All we ask is that you are a cloud decision maker in your business, and you participate in our feedback program - sign up now and we'll be in touch to arrange your introduction pack!

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